How does Nparcel work?

Nparcel is a cost-effective parcel delivery service that allows you to send, collect or return your parcels through one of the many Nparcel stores throughout Australia.

To send parcels you simply place your order on the website; choosing your local Nparcel agent from the interactive map as your parcel drop-off location.

You'll receive a confirmation email with the details of your order plus address labels. You must print them and affix one to each parcel, as the Nparcel agent won't accept any parcels without an address label.

Then simply drop your parcels off at your chosen Nparcel agent. Your local Courier Franchisee will pick them up when they make their next scheduled visit to the Nparcel store (usually twice each working day).

Your parcels will go into the delivery network to make their way to the recipient as instructed.

You can keep tabs of the delivery via Track parcel to see where your parcel is at any time.

How is the cost per parcel calculated?
The cost of the parcel is based on the actual weight or the cubed weight of your parcel, whichever is greater, so you'll need to fill in the weight and size of each parcel when ordering online.

The correct weight label must be purchased for the weight of your parcels. If a lower weight label is purchased, our Courier Franchisee is not obliged to pick up your parcel. If there are any issues, you’ll be notified via email, so it’s important you include your contact details.

Payment options

We've partnered with PayPal to make payment transactions easy and secure.

Can I pay by credit/debit card over the phone?
The only way to arrange sending a parcel is by ordering and paying via the Nparcel website. We don't accept orders by phone.

I’m having hassles making my payment
If you’re having issues with your payment, please contact PayPal directly.

What's the weight limit of parcels I can send?
Our weight limit is 1okg actual weight, or 10kg cubic weight equivalent. Take a look at our cubing guide on calculating parcel weight.

Incorrectly labelled parcels will not be accepted by the courier

What’s the maximum size of parcels I can send?
The maximum accepted length of a parcel through a Nparcel agent is 1 metre. Take a look at our cubing guide on calculating parcel weight.

Incorrectly labelled parcels will not be accepted by the courier

The website keeps telling me my parcel is over size or over weight
Fastway carry parcels up to 10kg actual weight, or 10kg cubic weight equivalent. The maximum length we carry through a Nparcel agent is 1 metre. If your parcel exceeds these limits, we're unable to collect it. Take a look at our cubing guide on calculating parcel weight.

Are there any items you don’t carry?
There are certain items that we don’t deliver, detailed below:

  • Hazardous or dangerous goods such as flammables, toxins, acid, aerosols, oils, fuels, paints and asbestos
  • Perishables
  • Oversized/overweight freight (exceeding 10kg actual weight, or 10kg cubic weight equivalent)
  • Within the Nparcel network, we don’t carry freight in excess of 1 metre in length

Packaging guide

All items must be securely and sufficiently packaged to protect the contents. Your parcel will be handled several times by hand as it travels through our system. The item must be cushioned, protected, have suitable outer packaging and the corners protected.

Here are some tips on how to correctly package your item. Alternatively you can watch the video!

  1. Find the proper size box for your delivery
    Boxes which are too small may be liable to puncture outward and boxes that are too large are likely to collapse if another parcel is placed on top of it during delivery.
  2. Choose a good quality box
    Look for double-walled boxes, especially for deliveries that contain fragile items. Recycling packaging is encouraged; just make sure that the box isn’t ripped or punctured before you use it.
  3. Make use of cushioning items
    These include bubble wrap, packing peanuts, foam, or even newspaper. Whatever you choose, make sure that it's enough to prevent any damage. Fragile items will require more careful packing.
  4. Secure everything with packing tape
    Once you have the right box and packing material, it’s simply a matter of taping it all up so it doesn’t open during transport. Make sure that you use packing tape for this process. Regular tape usually isn’t strong enough to secure a parcel properly.

Is the parcel insured?
The Nparcel delivery service does not include insurance cover.

How will I know my order has been received?
When you successfully send a parcel using our website, you'll see a confirmation page.

You’ll also receive a confirmation email which includes the sender and recipient details. It also includes the label number(s) which you use to track your parcel.

What happens if I don't receive a confirmation email?
If you haven't received the confirmation email within five minutes, first check that it hasn’t come through as spam or junk mail. Otherwise, the payment process may not have been successful and you'll need to complete the transaction again.

If the transaction is unsuccessful - you'll see a message online which states that a problem has occurred.

If you still have queries on this, simply contact us with your details.

Do I need to print the label myself?
Yes. Once you place your order, you’ll receive a confirmation email with a link to your address label.

You must print the label and affix it to your parcel before dropping it at the Nparcel agent. Parcels without labels aren’t accepted.

If you have multiple parcels, remember to place the correct label on each parcel!

Can I have a tax invoice?
On the confirmation email for your order, there’s a link to a PDF copy of a tax invoice.

Do you deliver to post boxes?
No. All deliveries must have a valid street address for successful delivery.

I have several parcels to go to the same address, how do I arrange this?
You have the option to select multiple parcels when placing an order. This ensures each parcel receives its own individual tracking number. Remember, our prices are per parcel.

You can also include multiple items in the one box provided the total weight and size are within our weight and size guidelines. Click here to check out our Cubing guide on calculating parcel weight.

When will my parcel be picked up and delivered?
Parcels are generally collected and delivered twice daily, Monday to Friday, and your parcel will be delivered as per our standard delivery schedule.

We’re unable to provide a time-specific pick up or delivery service.

If the recipient isn’t home, we’ll leave a calling card which will allow them to pick up the parcel from their local Nparcel agent. If there isn’t a Nparcel agent nearby, we’ll attempt to re-deliver the parcel on the next delivery cycle.

Can I arrange to have my parcel picked up or delivered at a certain time?
Unfortunately we’re unable to pick up or deliver parcels at specific times. Generally this happens twice daily in the morning and afternoon, Monday to Friday.

I want my parcel collected on Saturday / Sunday / bank holiday. Is that possible?
You can drop off or collect your parcels from your local Nparcel agent at any time that they’re open. Parcels are only collected Monday to Friday.

I send parcels all the time, what can you do for me?
If you regularly send parcels Fastway Couriers may be right for you. If you’d like more information, then please get in touch with Fastway!

How do I track my parcel?
You can track your parcel on our website using your label number.

From the moment your parcel’s scanned when we pick it up from the Nparcel agent, you can see where the parcel is.

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